Here are some stories we’ve shared recently for #TestimonialTuesday from Guardian customers. We love to share snippets of customers’ stories but we thought you might like to read some of our their full true stories. All of these stories have been shared on the independent review site, Consumer Affairs.
Tim D., California
“We bought a new house. I work sometimes overnight or out of town and my wife is off every other Friday and I wanted her to be safe. I looked at about three other companies and Guardian Protection Services has the best package. Plus Paul, the sales rep, was very detailed in explaining how the system works and what I was getting. It was straightforward and good to go. He had an assistant he was training and the two of them were very friendly. They didn’t BS me at all. I told him what I liked and he came up with a good solution and a perfect system. I got two keypads, window breaks, and sensors on all my doors. I have very good customer satisfaction. The installer was very quick and thorough, too, with explaining how it worked. He’s a really nice guy. I’ve also recommended Guardian to a couple of people.”
Jonathan R., South Carolina
“We had a Guardian Protection Services salesman come to our house. He was very nice, knowledgeable and forthright about everything pertaining with Guardian and how it compared to other security companies. We found that there was adequate services pertaining to the different packages. It just all depended on what we wanted in the service. I work third shifts so my wife is a little more at ease when she’s at home by herself at night. Trying to figure it out from the get-go is a learning curve just like anything but my wife and I were both satisfied with the service.
The installation guy was great. He was very professional, thorough, quick and didn’t make any decisions until he asked what I thought. He made sure that I was fairly satisfied and showed me how everything worked, and basically told me that I would have to learn it to be more comfortable with it. He gave me a crash course on what to do with the key fob and the panel. He seemed like he enjoyed his job and knew what he was doing. I was satisfied throughout the process. Overall, they were reliable and they give me peace of mind.”
Sharon P., West Virginia
“The guy who hooked up our Guardian Protection Services system was really great. And we’ve had help with people we’ve called for, like when we didn’t know what to do with one of the buttons. When we had a false alarm, they also got here really fast. Everybody’s been really helpful and really good. They’re wonderful people to deal with.”
Michael B., Florida
“I submitted my request online at 10:30 at night while I was watching a football game, and I got a call within five minutes from the sales rep. I was appreciative that he called me because it was fresh on my mind and I had questions. I did business with him because he made me feel most comfortable with what I was looking for, explaining the pros and cons in an industry I’m not familiar with, because I’ve never had an alarm system before. Then he came out to meet me at my house on Christmas Eve to get everything set up for the day after Christmas. So he did a great job.”
Ladell B., Utah
“The salesman came out, presented what he did and the product, and I never really felt pressured. So I was quite impressed by him. The installation crew did an excellent job, considering that one of them was probably freezing as he was trying to do our door lock. They were very kind, courteous and conscious about how cold it was. And the demo was done very well. I like the way that the system was updated and that it didn’t need a committed landline to operate, which was a very big selling point for my wife.”